16 Documentation


Frequently Asked Questions

What does "Awaiting" mean?

Transactions can be awaiting for up to 30 days per our Terms and Conditions, but it rarely takes that long.

Transactions that are awaiting could be due to the other node not verifying the task yet, it could be offline at the moment for example. It also has to do with the timing of batch transactions. GNT is sent to multiple nodes in batches to save users on Gas price. Some batches leave sooner than others. A imperfect but useful analogy would be like a train that waits for a certain number of passengers before it leaves. Network speed and the amount of transactions can change the time GNT is "awaiting". A payment could be rejected if the node went offline at a critical time during verification. In this case, that transaction is likely lost.

This is something that our Concent service will address in the future, right now it is a risk of using the Beta. In this case, the transaction could still be waiting for the node to verify the work completed, IE, download the task.

I lost my password, what can I do?

Golem does not offer password recovery, because Golem does not store any of your information. When the app is installed, options to print out your password are given and instructions to write down your password and store it safely are recommended. If you lose your password and cannot access your Golem app, then you need to reinstall Golem and create a new password and node ID. You will not be able to regain access to your old node. That is why it is imperative that you write down your password when you install Golem for the first time. We also recommend Backing Up Your Golem App and Backing up Your Golem Wallet.

What does Error Starting Docker mean?

Golem uses Docker containers to isolate computations from the host machine. This error means that something went wrong while creating the Docker VM at startup. [Refer to our troubleshooting tips to fix this issue]().

To be a Provider, how much GNT and ETH do I need to get started?

You do not need any GNT or ETH to get started as a Provider. As you accumulate GNT you will eventually want to make a withdrawal, so will need a small amount of ETH to pay for gas at that time.